Refund policy

Return & Refund Policy

We want you to love your skin journey with us. If something isn't right, here's how returns work.

Return Window You have 7 days from the date of delivery to request a return. Please inspect your order as soon as it arrives so you don't miss this window.

How to Request a Return Contact us as soon as possible with your order number and reason for return. We'll guide you through the next steps.

Condition of Items Due to the nature of skincare products, items must be unopened, unused, and in their original packaging to qualify for a return. This helps us maintain hygiene and safety standards for all customers.

Refunds Once your return is received and inspected, we'll notify you of the approval status. Approved refunds will be processed to your original payment method. Please note that return shipping costs are deducted from the refund amount.

Order Cancellations Because we process orders quickly to get your products to you as fast as possible, we're unable to cancel an order once it has been processed. If you need to cancel, please contact us immediately — we'll do our best to catch it before it ships, but we can't guarantee it.

Damaged or Lost Items Every order is insured during transit. If your package arrives damaged or goes missing, contact us within 7 days of the expected delivery date with photos (if damaged) so we can resolve it quickly.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thabethesiyanda2@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thabethesiyanda2@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message at 0824290283